Last revision: January 17, 2020
Notice of Health Information Privacy Practices
How is patient privacy protected?
As a billing provider for healthcare professionals providing online medical and clinical services, we understand that information about your patients and your practice is sensitive. Because of this, we strive to maintain the confidentiality of the health information. We continuously seek to safeguard that information through administrative, physical and technical means, and otherwise abide by applicable federal and state guidelines.
How do we use and disclose health information?
We use and disclose your practice's healthcare information for the normal business activities that the law sees as falling in the categories of payment and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:
Payment – We document the services and supplies you provide so that insurance companies or another third party can pay you. We may tell health plans about upcoming treatment or services for your patients that require prior approval by health plans.
Health care operations – Health information is used to improve the services we provide, to train staff, for business management, quality assessment and improvement, and for customer service. For example, we may use healthcare members' insurance information to review our treatment and services and to evaluate the performance of our staff in providing billing services for your practice.
We may also use your practice's health care information to:
- Comply with federal, state or local laws that require disclosure.
- Comply with federal and state health oversight activities such as fraud investigations.
- Tell you about health-related products and services.
- Communicate within our organization for treatment, payment, or healthcare operations.
- Communicate with other providers, health plans, or their related entities for their treatment or payment activities, or health care operations activities relating to quality assessment and improvement, care coordination and the qualifications and training of healthcare professionals;
- Provide information to other third parties with whom we do business, such as a record storage provider. However, you should know that in these situations, we require third parties to provide us with assurances that they will safeguard your information.
- We may also use or disclose healthcare information for operational purposes. For example, we may communicate with individuals involved in care or payment for that care, such as friends and family and send appointment reminders on your behalf.
- All other uses and disclosures, not previously described, may only be done with your written authorization. We will also obtain your authorization before we use or disclose your health information for marketing purposes or before we would sell your information. You may revoke your authorization at any time; however, this will not affect prior uses and disclosures. In some cases state law may require that we apply extra protections to some of your health information.
What are the Healthcare Professional's Responsibilities?
We are required by law to:
- Maintain the privacy of your practice's health information.
- Provide this Notice of our duties and privacy practices.
- Abide by the terms of the Notice currently in effect.
- Tell you if there has been a breach that compromises your practice's health information.
- We reserve the right to change our privacy practices, and make the new practices effective for all the information we maintain. Revised notices will be posted on the Apero Health website and mobile application.
What if I have a Complaint?
If you believe that your patients privacy has been violated, you may file a complaint with us or with the Secretary of Health and Human Services in Washington, D.C. We will not retaliate or penalize you for filing a complaint with the facility or the Secretary. To file a complaint with us or receive more information contact at the bottom of this page.
540 Howard St, Suite 1, San Francisco, CA 94105
To file a complaint with the Secretary of Health and Human Services write to 200 Independence Ave., S.E., Washington, D.C. 20201, call 1-800-537-7697, or file an online complaint at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf.
Who Will Follow This Notice?
This Notice describes the health care practices of: Any healthcare professional authorized to access and/or enter information into your patients health records; All departments and units of Apero Health through which online health services are provided; and All affiliates and volunteers.
Children under age 18. We do not knowingly allow individuals under the age 18 to create Accounts that allow access to our Site.
The Personal information we collect or maintain may include:
- Your name, age, email address, username, password, and other registration information.
- Health Information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other health related information.
- Health information about you prepared or obtained by the Healthcare Professionals(s) who provide clinical services through the Site such as medical and therapy records, treatment and examination notes, and other health related information.
- Billing information that you provide us, such as credit card information, or that we receive from a health plan, employer or other provider of healthcare benefits on your behalf.
- Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site.
- Other information you input into the Site or related services.
We may use your Personal Information for the following purposes (subject to the restrictions relating to the use of Health Information described in Section I):
- To provide you with the Services.
- To improve healthcare quality through the performance of quality reviews and similar activities.
- To create De-identified Information such as aggregate statistics relating to the use of the Services.
- To notify you when Site updates are available.
- To market and promote the Site and the Services to you.
- To fulfill any other purpose for which you provide us Personal Information.
- For the purposes described in Section I relating to the use of Health Information.
- For any other purpose for which you give us authorization.
We may also disclose Personal Information that we collect or you provide (subject to the restrictions relating to the use of Health Information described in Section I):
Information We Collect via Technology.
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential.
- As required by law, which can include providing information as required by a court order.
- When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Apero Health's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Site is among the assets transferred.
- For any other purpose disclosed by us when you provide the information.
- As you use the Site or the Services, certain information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:
- Site Activity Information. We may keep track of some of the actions you take on the Site, such as the content of searches you perform on the Site.
- Access Device and Browser Information. When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times (collectively, "Anonymous Information").
- Cookies. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Site and Services easier to use, to make our advertising better, and to protect both you and Apero Health. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Site. We may also use Pixels to make the Site and Services easier to use and to make our advertising better by, for example, summarizing usage patterns. We presently do not honor "Do Not Track" requests across all parts of our Site.
We may use De-Identified Information created by us without restriction.
Information You Share With Third Parties.
Modification of Information.
Members will be able to update some of their information through the Site. Requests to modify any information may also be submitted to: firstname.lastname@example.org.
Limitations on Deletion of Information.
Steps we take to keep your information secure.
We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us.
Right to Non-Discrimination.